Partner Services - Technical Support

Partner Services - Technical Support

Job Title: Partner Services - Technical Support
Contract Type: Permanent
Location: Bangkok
Reference: Reference: JOB_000023[446]
Contact Email:
Job Published: February 28, 2020 11:14

Job Description

We are a New Zealand owned company that provides online management solutions for various size accommodation providers internationally, such as Hotels, Motels, Resorts, Apartments, B&Bs, Lodges and much more.We are looking to expand the team to meet the growing demands for STAAH products are looking out for candidates in Bangkok.

Our ideal candidate will have excellent computer skills with the ability to work online. You will be interested in a career in online management and be committed to growing with us as our company grows. In return we can offer you an exciting role where every day provides something new. We pride ourselves on supporting the growth of our staff and provide opportunities for career growth and added responsibilities.

You will interact with a wide variety of people in the hospitality industry and have the ability to develop excellent relationships with our clientele to provide a sustainable and mutually beneficial working environment.


The job – As Partner Service Executive, you will

Be able to set-up new accounts for new clients, train them, familiarize them with the system & take them live on to the system. Provide constant support to the client & be in constant touch with them for any issues being faced by them
Software Setup and First Level training for New Hotels / Motels
Be able to map the clients channel manager to the requested channels such as, Expedia, Agoda etc.
Providing Product support to existing Hotel Clients
Providing product Training to new Clients
Liaise with Regional Partner Services & technical team for any issues found within the system
Manage after sales inquiries on STAAH Products / Solutions
Managing Email and Phone support for all clients — 1st point contact
Liaising with Online Channel Partners, PMS Partners and other suppliers
Have a genuine problem solving attitude with the customer. Provide a high level of support that will continually improve the relationship with customer
To grow and retain existing accounts by presenting new solutions and services to clients
Work with Head of South East Asia to deploy support efforts


2+ years in Sales Support roles
Some XML experience preferred
Experience of working in start-up environment
Positive approach to networking Interest in online web / cloud based technology
Previous Customer service experience
Courteous, polite and patient to assist our clients with queries
Moderate computer skills/knowledge, as well as Microsoft Suite Skills (Excel, Word etc)
A high level of resilience and ability to deal with different personalities
Analytical approach to provide solutions to our clients
Clear and professional written and verbal communication skills

Extras – it would be great to have…

Diploma or Bachelor’s degree
Accommodation industry knowledge (hotels, motels, B&Bs etc)
Existing network of contacts in hotel / accommodation industry

Work Location
Address: Bangkok, Thailand

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